Support Endpoint

The support endpoint is for the creating and downloading a support bundle package containing all useful information required for trouble shooting.

The bundle is a Zip file containing the following log files:

  • All core Engine API log files.
  • basic_info.log - Basic information about the operating system, hardware and Prelert license.
  • engine_api_info.log - Engine API version and the list of configured jobs.
  • elasticsearch_info.log - Elasticsearch status information.